Tuesday, November 19, 2024

Amazon India no longer refunds mobile phone purchases, offers free replacements

February 10, 2016 by  
Filed under Choosing Lingerie

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Amazon India has revised its return policy on purchase of mobile phones, where buyers will no longer receive straight-cut refunds on purchases on or after February 7, 2016. As per the change, mobile phones purchased and fulfilled by Amazon will be eligible for replacements if the item is defective or damaged.

The free replacement criterion for mobile phones is the same as other electronics goods, where customers have a 10-day time-frame to contact Amazon India with their request. But other electronic goods are not included in Amazon’s new no-refund policy.

“Mobile phone items that are fulfilled by Amazon will no longer be eligible for refunds. In case you have received a defective or a damaged mobile phone, you will be eligible for a free replacement,” Amazon India posted on its updated returns policy page.

Customers earlier had the option to return mobile phones by choosing the “No longer needed” option. With the new change in effect, only limited replacements will be entertained for mobiles. The renowned online retailer also lists several products that are not eligible for returns, which include baby and beauty products, automotives, gift cards, software and video games.

It is unclear what triggered the change, but we have reached out to Amazon India for a comment.

While Amazon has phased out its refund policy on mobiles, its biggest rival in India — Flipkart — continues to offer refunds for mobile phones if customers are not satisfied with the product within 10 days. Flipkart also has some exceptions on returns, such as products in the clothing, innerwear and lingerie categories. This might give Flipkart an edge over its rival.

Snapdeal, another leading online retailer in India, has a return and refund policy in place, but it is not as simple as raising a ticket online. According to Snapdeal’s return policy, a document from the brand/OEM’s service centre must confirm the item’s defect before it can be returned for a refund. Snapdeal lists the criteria under which an item can be replaced, which include damage or defect, wrong item, colour, style, size, quantity and missing parts or accessories.

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Fashion: All for love

February 10, 2016 by  
Filed under Choosing Lingerie

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Traditional it may be, but for many, lingerie is an alarming Valentine’s Day gift. Stephanie Smith has tips on how to get it right.

Here we go again – Valentine’s Day, with its hearts, flowers and frankly ridiculous lingerie suggestions. Truth be known, for many people, male and female, Valentine’s Day elicits chiefly vague feelings of dread, prompting sinking fears that we are going to play it all wrong (again) and misjudge the mood, either by making an unwanted or inappropriate gesture, or by making no gesture at all, except perhaps for an apologetic jokey card.

Simone Perele Amour collection at Rigby and Peller. Pink chemise, �25, Rosie for Autograph at MS.

At the very least, for some there is a sense of frustration, resentment and baffled irritation that we feel obliged to make an effort for February 14, whether we want to or not. This particularly applies to long-term couples – even the ones who profess a mutual loathing of Valentine’s Day, and vow not to buy anything or mark it in any way, still have the odd niggling worry that their partner might be trying to catch them out.

St Valentine’s Day began as a celebration of one or more early Christian saints named Valentinus, but especially Saint Valentine of Rome who, or so legend has it, was imprisoned for marrying soldiers against the law. Apparently, he wore a purple amethyst ring and gave the soldiers paper hearts to remind them of their vows. He’s got a lot to answer for.

However, the amethyst ring is not such a bad idea for a jewellery gift, and it could just as easily be a necklace or bracelet.

As for the dreaded lingerie, purple could work well for this too. Far better than red, which is for many women an unthinkable option, hilarious if only it were not so hideous. Black is fine if we buy it for ourselves, but seems a little too studiedly sexy as a gift, especially if it’s all lacy and rigidly underwired.

Pale pinks and greys are a better option for this season, wearable and pretty without being overly alarming. The received wisdom is that men should examine the contents and labels of their partner’s knicker drawer before venturing out to buy her lingerie, but how many women think to give their drawer a clear-out in anticipation of such curious fumblings? How confusing it must be for the poor chaps to find themselves examining an enticing collection of grey old granny pants, miscellaneous bras and twisted tights, mixed up with several pairs of tiny lace knickers which they have never ever seen worn and which still have the price tags on them?

But, men of Britain, don’t let any of this put you off. If you are determined to buy silk and lace for your partner this Valentine’s Day, consider nightwear or perhaps cami sets, where the size and fit doesn’t have to be quite so precise.

The new Rosie for Autograph collection at Marks Spencer has camis, slip dresses and PJs that even the hardest hearted of women would love to own and quite possibly even wear, or maybe keep as part of our “bona fide mini break” collection.

If you really want to play it safe, consider a gift voucher. There’s a Rigby and Peller in Harrogate which offers consultations and fittings, with bras costing around £75-£120 and matching knickers around £30-£50. A gift voucher for about £150 should cover a beautiful and well-fitting matching set which your wife or partner can enjoy choosing for herself – and what price can you place on her comfort?

Add a bottle of her signature scent for thoughtful good measure, and you’ll be irresistible.

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